COURSE OUTLINE

Module One: Introduction: The Problem

Lesson 1: Fraud in the card-not-present industry. How big is the problem

• Fraud losses in on-line commerce average between 1.5% and 3% of total revenue per year.
• Additional data show that E-commerce is growing at a staggering 25% - 30% annual rate!
• Fraud losses totaled about $3 billion in 2006, despite the efforts of the Credit Card Industry.

Lesson 2: When Things Go Wrong: Common E-Commerce Fraud Traps

• Basic card-not-present fraud screening will not catch fraudulent transactions.
• Authorization numbers are deceptive
• There are essential details you must obtain
• Transaction processing companies, issuing banks and credit card companies aren’t necessarily “looking out for you”.
• The number of ways that credit card criminals can rip you off is infinite.

Module Two: Who ARE the Bad Guys?

Lesson 1: “Carders” Who they are

• Skimmers
• Divers
• Phishers
• Hackers

Lesson 2: How Carders Commit Fraud Against CNP Merchants.

• Different “ship to” address
• Divert in transit
• Re-mail
• Multiple address lines

Lesson 3: Cybershoplifters

•Who they are
• How they do it

Lesson 4: Module Quiz

Module Three – Beware: The System Doesn’t Protect You

Lesson 1: Fraud Prevention Requires Knowledge of the System

•Who they are
•What they are
•What they do
•How they do it

Module Four: Your CNP Processor: How To Pick the Right One

Lesson 1: – All Processors Are NOT Alike: How To Pick The Best One

•What you absolutely need to know
•There's more to it than price
•Questions to ask

Lesson 2: Module Quiz

Module Five: Internal Processing of Credit Card Transactions To Prevent Fraud

Lesson 1: Checklist for safeguarding credit card transactions

• The Preventing E-Commerce Chargebacks Checklist™

Lesson 2: Module Quiz

Module Six: How to Reverse Chargeback Fees Caused by Cybershoplifters

Lesson 1: What the credit card companies don’t tell you

• Credit card companies control the process
• Rules you absolutely need to know

Lesson 2: The Law is On Your Side…But It’s Up to You To Apply It

Lesson 3: A CNP “Must-Have”: Legal and Enforceable On-line Contracts

• Legal and Enforceable On-line Contracts
• How enforceable contracts can assist you against Cybershoplifters and Carders

Lesson 4: Steps to take for building your online contract

Lesson 5: Module Quiz

Module Seven: If/When You’re a Victim of CNP Fraud…

Lesson 1: Whom do you contact and what legal rights do you have?

Lesson 2: Follow those little RULES…or else.

• How to successfully file a chargeback rebuttal

Lesson 3: Course wrap up and useful resources

• Ways to stay abreast of the latest anti-fraud policies and procedures as carders and cybershoplifters continuously come up with new ways to perpetrate on-line credit card fraud.